Tradeplatform

terms conditions

TradePlatform™

 

General Terms and Conditions

 

The terms and conditions as stipulated below are between Trade Platform ABN 83 227 431 387 which operates the brand "TradePlatform™" located at domain address (http://www.tradeplatform.com.au), and you (the website user).

By using this website, you the user agree to be bound by the terms and conditions as stipulated below.

 

This website is only available for use by persons aged 18 and above and thus by using this website you the user agree that you are over the age of 18. If you do not agree with the Terms and Conditions stated here, do not use the website for any purpose.

 

1.1 Definitions

 

Active Jobs A job which has been unable to completely secure all tradesmen requested by the customer.
Advertiser Refers to any independent business wishing to advertise with TradePlatform™. Terms and Conditions of online advertisement is agreed prior to advertising commencing.
Customer A person not offering a service but seeking a qualified tradesman / service provider to carry out work at his/her location.
DSS Data Security Standard
Job Credit(s) / Job Lead(s) Points system that is used by the Tradesmen. Job Credits may only be used to secure Customer contact details.
PCI Payment Card Industry
Raised Job An intention to carry out specialised work at a given location. This is raised by the Customer using the TradePlatform™ website.
Service Provider Refers to tradesmen providing a service.
Site Refers to website located at domain address http://www.tradeplatform.com.au
Tradesmen A person/company seeking work that they are qualified to carry out.
Trades person A person/company seeking work that they are qualified to carry out.
TradePlatform Website Website operating the TradePlatform brand & located at http://www.tradeplatform.com.au
User Refers to any person using the TradePlatform™ website.

 

1.2 User Agreement

 

1.2.1 The role of TradePlatform™

 

The TradePlatform™ website is set up to connect customers (users seeking a service provider/trade), with trades people (users seeking work in their discipline) and to record the customer's experience following the job. TradePlatform™ aims to make this process as smooth and stress free as possible.

In all operation of this website, TradePlatform™ aims to be completely neutral in its dealings with customers or tradesmen. TradePlatform™ does not choose tradesmen, nor does it recommend tradesmen in anyway. This decision lays solely with the customer who makes an informed decision based on the quotes received, and the review system that TradePlatform™ offers. TradePlatform™ does not influence its review system (see section 1.2.2), which is populated by the experience of previous customers.

 

1.2.2 Rating Review System

 

TradePlatform™ operates a rating / review system that is designed to provide overall feedback on work carried out by Tradesmen. The system relies on information gathered from multiple performance assessments conducted after the job is completed. This information is non confidential and non proprietary and TradePlatform™ may use such material freely without restriction or permission.

 

In using TradePlatform™ as a tool to obtain work, a Tradesman or business agrees to be part of the rating / review system which might include criticism or negative comments from Customers. Following the completion of a job, the Customer is asked to provide feedback which covers the following areas:

 

1. Timeframe/Efficiency: whether or not a particular job was completed within the agreed timeframe;

2. Costs: Whether the final price charged to the client is within the agreed quote;

3. Quality of Service: Whether the quality of the workmanship meets acceptable industry standards; and

4. General Rating: A rating that is automatically calculated based on items 1, 2., and 3.

 

In addition, the Customer is also asked to provide a "Call Back" rating which rates the call back efficiency of the tradesman/company interested in their work.

 

The Customer agrees to be fair and reasonable in rating Tradesmen for work carried out. Posting comments that are in any way offensive, harmful, threatening or negative impacting when not referenced against a particular job will be in breach of these Terms and Conditions and may lead to the comments being removed or in extreme circumstances the Customers' account being suspended.

 

Users to TradePlatform™ acknowledge that any material posted may be removed by the website administrator without notice at any time.

 

1.2.3 TradePlatform™ Customer Points Rewards System

 

The TradePlatform™ website rewards the customer via a points system for various completed tasks. Points are automatically allocated for joining the website, registering a new job, inviting other people to join and for providing reviews of tradesmen / service providers following the successful completion of a job. Details of points accumulated and used can be accessed via the Customer account section.

 

1.2.3.1 Allocation

 

Details of point's allocation are as follows:

 

Task Points allocated
Sign up 5
Raising a job 5
Providing a Tradesman review 10
Refer a friend who joins 10

 

1.2.3.2 Credit & Debit of Points


Crediting of points as per Section 1.2.3.1 is automatically carried out whilst debiting / redeeming points is a manual system to eliminate fraud.

 

1.2.3.3 Point Redemption


Points may be redeemed via the appropriate section within the Customer Account menu. Only specific gifts are available for purchase. These are rotated from time to time without notice. Once a gift is selected, the request is emailed to the website administration where it is manually processed and the card is sent out via registered post to the Customers postal address. Turn around time is highly dependant on volume and cannot be estimated.

 

1.2.3.4 Point Discrepancy


Discrepancies should be quickly brought to the attention of TradePlatform™ staff via the contact us section. Failure to do so might lead to forfeiting of points due (depending on length of time lapsed). In general, queries carried out after 1 month from when points were to be credited will lead to loss of those points.

 

 

1.2.4  TradePlatform™ Tradesmen Job Credits & Rewards System


The TradePlatform™ website utilises Job Credits as a currency mode. Job Credits may be purchased which in turn may be redeemed against securing Customer details. As part of the rewards system, Job Credits may also be acquired via various means (Refer to Section 1.2.4.1 for details).

 

1.2.4.1 Allocation


Details of Job Credit allocations are as follows:

 

Task Job Credits
New tradesman / company account set up +3
Successful referral (referring tradesmen ID number must be used as a check) +3


1.2.4.2 Credit & Debit of Points


The credit & debit of Job Credits are automatically carried out by the TradePlatform™ website.



1.2.4.3 Point Discrepancy


Discrepancies should be quickly brought to the attention of TradePlatform™ staff via the contact us section. Failure to do so might lead to forfeiting of points due (depending on length of time lapsed). In general, queries carried out after 1 month from when points were to be credited will lead to loss of those points.


1.2.5 Type of accounts

1.2.5.1 Customer Accounts


Customers are required to register and hold a valid account in order to use the TradePlatform™ system to seek services.

1.2.5.2 Tradesmen Accounts


The tradesmen accounts are split into a Basic/Email account, and an SMS/Mobile membership account. Refer to Sections 1.2.5.2.1 & 1.2.5.2.2 for details.

 

* It is COMPULSORY for tradesmen held on our database to hold Public Liability Insurance.

* It is COMPULSORY for electrical tradesmen (of all sorts) to disclose their Electrical License number on their profile in clear view.

* If a tradesman receives two negative feedbacks, he/she is removed from our database.

1.2.5.2.1 Basic Membership

 

For this type of membership, all tradesmen members will be notified by email once there is a new job request posted that matches the selection criteria (type of trade and area of operation).
The email send out facility does not bear any costs.
The ability to request the customers' details is done via email.
No costs are incurred if the tradesman / company bids for a customers contact details and is successful in doing so Rates are as per Section 1.2.7.
No Job Credits are deducted following successful job lead.
It costs nothing to become a Basic member apart from a successful registration (ABN / ACN checks).
Membership has no expiry date but membership can be closed / cancelled at any time by the account holder by emailing the website administrator.
No annual costs are associated with this account.
The account allows the account holder to insert an image of their company logo at no extra cost.
Account statistics are included as part of the Basic Member package.



1.2.5.2.2 SMS Member

 

For this type of membership the member will be notified by text message once there is a new job request that matches the selection criteria (type of trade and area of operation). The member must maintain a minimum Job Credit of 1.0 or further job notifications will switch over to email.
The ability to request the customers' details can be done via email or via SMS.
Members must prepay to have this membership as it incurs mobile communication costs.
Costs are only incurred if the tradesman / company bids for a customers contact details and is successful in doing so (successful payment). Rates are as per Section 1.2.7.
Job Credits are deducted following successful job lead.
SMS Membership requires a successful ABN / ACN check.
Membership has no expiry date but membership can be closed / cancelled at any time by the account holder by emailing the website administrator.
No annual costs are associated with this account.
The account allows the account holder to insert an image of their company logo at no extra cost.
Account statistics are included.
Prepaid credit has no expiry date.


1.2.6 Charitable Contribution


10% of net earnings after tax will be donated to various charity groups around Australia. Details of donations made will be made public via the "Press Release" Section on the homepage.


1.2.7 General Fees & Charges


All fees and charges will be clearly shown on the website where applicable. TradePlatform™ reserves the right to alter fees and charges that apply for services rendered however before this is carried out users will be informed via posts on the website.


1.2.7.1 Job Credit Packages

 

Credit Purchase Plans Discount % Saving (AUD)

Cost A$

Inc. GST
Indication of number of jobs you can secure via mobile account
5 0 0 25 5
10 2.5 1.25 48.75 10
15 5.0 3.75 71.20 15
         
         



1.2.8 Refund Policy


Any payments made by tradesmen against securing customer details are strictly non- refundable unless the customers' details fail to be sent out to the tradesman concerned when payment has already been made. Refund queries may be initiated by contacting TradePlatform via the "Contact Us" link.

Any balance remaining on an account as of 14/11/2012 will not be refunded if the account is cancelled by the account holder.



1.2.9 Warranties

1.2.9.1 Guarantee of Workmanship


While TradePlatform™ makes all reasonable efforts to ensure that the suppliers & services listed are of reasonable standard the listing of any supplier or service on the website is not and should not be taken as a recommendation from TradePlatform™ or a representation that the supplier or service will be suitable for the user's purpose. TradePlatform™ shall in no way be liable to you in the event that the supplier or services are not suitable for your purpose.

1.2.9.2 Guarantee to fill quotation slots


TradePlatform™ will endeavour to provide its users with the best hassle free service as per its mission statement however it must be made clear that TradePlatform™ does not guarantee the User that it will meet the minimum number of requested Tradesmen/Providers by User which might occur for a number of reasons independent of TradePlatform™.

1.2.9.3 Guarantee to respond to Customers' queries


TradePlatform™ does not guarantee the Customer that it or Service Providers will respond to questions or comments submitted by User to the Site. TradePlatform™ will however endeavour to respond to all queries in a timely manner.

1.2.9.4 Guarantee of Follow up Work to Service Providers


TradePlatform™ does not guarantee any follow up work to service providers. It must be clearly understood that follow up work is dependant on variables that are outside the operating boundaries / scope of TradePlatform™.
TradePlatform™ acts as a tool for service providers to gain possible work, and for customers seeking tradesmen to obtain feedback on various service providers to enable them to choose a suitably experienced person for their work.

1.2.10 Changes to Terms and Conditions


Any changes made to the Terms and Conditions section can be made without notice to users and are effective immediately. The most up to date Terms and Conditions will be that located on the TradePlatform™ website.

1.2.11 Third Party Content & Website Links


This Site may include third party content which is subject to that third party's terms and conditions of use. Nothing on this Site should be construed as granting any licence or right for the User to use that content.
This Site may include links to third party sites which are not related to TradePlatform™ business direction and in relation to which TradePlatform™ has no control or interest. The appearance of those links on this site does not indicate any relationship between TradePlatform™ and that third party or any endorsement by TradePlatform™ of that third party, its site or the products or services which it is advertising on this Site.

1.2.12 Indemnity


User indemnifies and holds TradePlatform™ and its parent (Trade Platform), subsidiaries, affiliates, directors, agents, employees, partners, suppliers, harmless from and against any claims, demands, proceedings, losses and damages (whether actual, special and consequential of every kind and nature including all legal fees) made by User or a Service Provider arising out of or in any way related to Users' use of the Site or its breach of this Agreement, or User's violation of any law or the rights of a third party

1.2.13 Intellectual property


All intellectual property including but not limited to information on Site (whether accessible or not accessible publicly), logos, data, software and material appearing on the Site shall remain the sole and exclusive property of TradePlatform™. General usage of the TradePlatform™ website for purposes intended does not provide the user with rights to any title or interest in any of TradePlatform™ intellectual property. Any information inputted into the website can and will be used for the purpose for which it is provided and intended. Information posted on the site can be reproduced, modified, deleted (in part or whole) as deemed necessary by TradePlatform™.
The User may download and view content or print a copy of material on this Site for personal, non-commercial use provided content is not modified in any way (including any copyright notice). All rights not expressly granted under these terms of use are reserved by TradePlatform™. Unless expressly stated otherwise, the User is not permitted to copy anything found on the Site without the copyright or trademark owners' permission.

1.2.14 Code of Conduct


TradePlatform™ aims to provide the highest level of service unmatched by competitors.

To achieve this, the Company will:

Take full ownership in resolving disputes in a timely manner.
Comply with all Terms and Conditions as stipulated within this document.
Work to resolve bugs within the TradePlatform™ software causing disruption possibly putting the website operation on hold until critical fixes are obtained.
Endeavour to adopt best practices whilst carrying out business on a day to day basis, providing training if necessary to achieve this.
Be fully identifiable to customers through the proper use of the TradePlatform™ logo.
Respect the need to maintain confidentiality and security.



1.3 Limitation of Liability

 

TradePlatform™ does not warrant against the accuracy of the content / reviews of the Site. The content / reviews are provided to you "as is" and on an "as available" basis and on the condition that you the User undertake all responsibility for assessing the accuracy of the content / and rely on it at your own risk. All content / reviews on the Site may be changed at TradePlatforms' sole discretion and without notice.
TradePlatform™ will have no responsibility or liability in relation to any loss or damage that you occur, including damage to your software or hardware, arising from your use of or access to this Site.
TradePlatform™ does not warrant that functions contained in the Site content, such as hyperlinks, will be uninterrupted or error free, that defects will be corrected or that TradePlatform™ or the server that makes it available, are free of viruses or bugs.
Liability of TradePlatform™, for any breach of a term or condition implied by law is limited at TradePlatforms' discretion, to the supply of any service again or the payment for the cost of having any service supplied again.
You indemnify TradePlatform™ and its affiliated companies, businesses (Trade Platform) and each of their directors, officers, employees and agents against any action, claim, loss or expense which arises from your use of the Site.



1.4 Advertising Agreement

1.4.1 Promotions and Advertising System


The TradePlatform™ website runs a promotion and advertising system where third party vendors may advertise to promote their business. Contracts to advertise are arranged by contacting TradePlatform™.

 

Advertisement Plan Length (Months) AUD per month
Month by month Renewed monthly $50 No Charge
Special Agreed time frame
(less than 1 month)
$10 No Charge
Quarterly 5 $30 No Charge
Half yearly 2 $20 No Charge



1.4.2.1 Breach of Agreement


Any breach of agreement conditions may lead to removal of third party advertisement from the TradePlatform™ website.

1.4.2.2 Payments & Refunds


Payments made towards advertising can be refunded if the contract is cancelled by the advertiser. A 10% cancellation fee applies.

The only exception to this is if advertiser chooses "Month by month" option, or the "Special" option to advertise in which case there is no refund following cancellation.

1.5 TradePlatform™ Reservation of Rights

TradePlatform™ reserves the rights to:

i) Change or cancel any promotion / offer at any time without notice or liability.
ii) Remove any job posted if it is found to violate the Terms and Conditions.
iii) Hold or suspend any account holder if User is found to be in breach of the Terms and Conditions as stipulated in this document.
iv) Co-operate fully with any law enforcement authority with respect to disclosing the identity or other information of users should the need arise.



2.0 Privacy Policy

2.1 Personal Information

2.1.1 Access


In accordance with the Privacy Policy Act 1988, you have the right to access your personal information that is collected and stored on the TradePlatform™ database. You may request to have this information anytime via our Contact Section and we will be pleased to assist.

2.1.2 Change of Personal Information


Updating of personal information is the sole responsibility of the User. TradePlatform™ cannot accept any litigation arising as a result of using outdated personal information.

2.1.3 Information Collected and Stored


The information collected and stored by TradePlatform™ is that requested during the registration process (for Tradesmen and Customers). No financial information (credit card details) is stored on any TradePlatform™ server. Confidential account information is stored with PayPal. For details on PayPal security refer to section 2.2.

In addition to basic contact information for Users and Tradesmen, businesses will be asked to provide a valid ABN/ACN.

TradePlatform™ stores all collected information on secure servers which are housed in controlled environments to protect against hacking threats, loss, alteration or misuse of personal / company information collected as part of the registration process.


2.1.4 Warranty

2.1.4.1 Security of Private Information


TradePlatform™ respects the right to secure private client information. In view of the Privacy Policy no stored member information will be given out to any third party unless prior consent is obtained first. TradePlatform™ may however from time to time, use stored information to make contact with members.

For more information on protecting your privacy & privacy issues please refer to the Australian Federal Privacy Commissioner's website.

2.2 Payments & Security

2.2.1 Processing of credit card payments


All credit card payments are processed via a secure PayPal hosted page which is PCI and DSS compliant. PCI and DSS are a set of comprehensive requirements that enhance payment account data security. All merchants that process, store or transmit payment card information for American Express, Discover, JCB, MasterCard, or Visa are required to be PCI DSS compliant.

2.2.2 PCI and DSS compliancy

All transactions using credit card are processed using PayPal. PayPal continually maintain and regularly validate the security of Website Payments Standard to remain complaint with PCI and DSS.

In order to maintain this compliancy PayPal is required to:

• Build and maintain a secure network to protect payment card information
• Protect cardholder information
• Maintain a vulnerability management program
• Implement strong access control measures
• Regularly monitor and test networks
• Maintain an information security policy


2.2.2.1 Security against fraud


Credit card security is managed via PayPal. PayPal Fraud Protection Services leverages the Secure Sockets Layer (SSL) protocol, which provides crucial online identity and security to help establish trust between parties involved in e-commerce transactions. Transactions use SSL with an encryption key length of 128 bits (highest level commercially available), and all confidential material is automatically encrypted in transit from the customer's computer to PayPal servers. PayPal servers are physically and electronically monitored and are not connected directly to the internet.

As with any information transmitted over the internet is not guaranteed to be completely secure, TradePlatform™ will do it's best to prevent personal and financial information from being intercepted and misused, but will not take responsibility for any liability that may arise to the greatest extent of the law should this occur. The use of TradePlatform™ as a tool to establish contact with Tradesmen, or for Tradesmen to obtain work from Customers, is carried out at the user's risk.


2.3 Disclosure of Private Information to Third Parties


TradePlatform™ will not disclose any private information stored on its servers to third party sources, whether for information, marketing or for payment. If information is required by law enforcement authorities for identification purposes, the individual or Company concerned will first be notified.

 

 

 

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